Epstein File EFTA00322071: Booking, Concierge and Contractor (DS9)
This document outlines American Express's policies and procedures for booking concierge services for Card Members through third-party concierge service contractors. It explains that there is typically no cost to cardholders for most booking efforts performed by the Concierge Company and American Express, and clarifies that service providers are not employees or agents of either entity and are not authorized to act on their behalf.
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