Epstein Index›Documents›EFTA00329302
💨IMPACT LEVEL 1 — MEH

Epstein File EFTA00329302: Concierge, Contractor and Perform (DS9)

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This document is an American Express cardholder terms and conditions excerpt describing the company's use of third-party concierge service contractors to book services for Card Members. It outlines that service providers fulfilling concierge requests are not employees or agents of American Express or the Concierge Company, and clarifies that most booking services are provided at no cost to the cardholder, though the cardholder remains responsible for certain charges.

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Excerpt 1
All rights reserved When booking **concierge** services for Card Members, American Express uses a third party **concierge** service contractor ("**Concierge** Company
Excerpt 2
In some cases, **Concierge** Company will provide you with certain information about the service provider(s) fulfilling your **concierge** service.
Excerpt 3
Service providers are not employees or agents of **Concierge** Company or American Express, and are not authorized to act on behalf of **Concierge** Company or

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