Epstein File EFTA02049425: Booking, Concierge and First Time (DS10)
This document describes American Express concierge booking services for cardmembers using a third-party concierge service contractor. It explains that most booking efforts by the concierge company and American Express are typically at no cost to the cardholder, though the cardholder remains responsible for certain charges. Service providers are clarified as not being employees or agents of the concierge company or American Express.
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